This guide describes the out-of-the-box setup of the Standard Knowledgebase (KB). It divides the system into several large functional areas and then describes the tables that are used in those functional areas.
The Standard KB contains several modules pre-configured with our best practice setup and automation. Depending on selections made when a KB is created, some of these modules may be fully or partly hidden.
Following is a general overview of what is included:
This guide is primarily intended to be used by admin users or system designers who need structural information about the Standard knowledgebase in order to customize it.