Hyperlinks allow actions to be automated. Among the most common use case is hotlinks – encrypted hyperlinks that allow direct access to Agiloft – but you can create hyperlinks that open records, apply field values, and more. For example, you can create and encrypt a hotlink that logs the user into Agiloft, opens a new ticket, sets the Severity field to Medium, hides the GUI so that the users never even realize that they have entered Agiloft, and returns them to a URL of your choosing when they click the Finish button.

Autologin Hotlinks

You can create a hyperlink that will log a guest user in to any screen, such as the New User form, the New Ticket form, the New Lead form, etc. without showing them any of the interface. Power users can create their own hyperlinks to take them to different saved searches, different tables and so on. For details on constructing advanced links, see Hyperlink Syntax and Examples.

Hyperlinks that automatically log the user into the system are often called hotlinks in Agiloft. Hotlinks should always be encrypted and employ user authentication, to keep your system secure. For more information, see Hotlinks.

Hotlink Examples

Login to Demo in Progress KB to self-register and create a New Customer record without seeing the rest of the GUI:

<a href="http://www.example.com:8080/gui2/login.jsp?keyID=0
&user=register&password=register
&project=Demo%20in%20Progress&state=New:contacts.customer&
Table=Contacts&GUI=No/eui"> http://www.example.com:8080/gui2/login.jsp?keyID=0&user=register
&password=register&project=Demo%20in%20Progress
&state=New:contacts.customer&Table=Contacts
&GUI=No/eui</a>

Login to Podaac KB as the FAQ user to the end user interface:

<a href="http://www.example.com:8080/gui2/login.jsp?KeyID=0
&project=podaac&user=faquser&password=faquser
&State=enduser"> http://www.example.com:8080/gui2/login.jsp?KeyID=0&
project=podaac&user=faquser&password=faquser
&State=enduser</a>

Login to Agiloft KB as a guest user to submit a new bug report:

<a href="http://www.example.com:8080/gui2/login.jsp?keyID=0
&user=guest&password=notreal&project=Fictional
&state=New:c_bugreport"> http://www.example.com:8080/gui2/login.jsp?keyID=0
&user=guest&password=notreal&project=Fictional
&state=New:c_bugreport</a>

Defining the Table in a Hyperlink

The table value is found by navigating to Setup > Tables, choosing a table, and clicking Edit. On the first tab of the wizard after the labels, you'll see the logical table name to be used in a hyperlink.