Agiloft offers various ways to send files to the support team so we can help diagnose and troubleshoot issues. Files up to 20 MB in size can be directly attached to the support case record in the section for Attached Files. For larger files or those containing sensitive data, you can connect via SFTP (Secure File Transfer Protocol).

File Transfer Protocol is a protocol to send files over the internet, while SFTP offers an added layer of authentication and security. To complete these steps, You will need a file transfer client such as WinSCP. If you need help configuring WinSCP, see their online help.

Connect to SFTP

Connect to Agiloft's US-hosted SFTP server using a tool such as WinSCP using the following credentials:

• Host name: customer-upload.agiloft.com
• Username: agiloft-anon-sftp
• Port: 22 (default)
• Password: V2uTz8sWHVF536uF

EU region

Customers who are hosted in the European region can use the same credentials at aie-sftp.agiloft.com, our European-hosted SFTP server:

• Host name: aie-sftp.agiloft.com
• Username: agiloft-anon-sftp
• Port: 22 (default)
• Password: V2uTz8sWHVF536uF

Upload Files

When you've connected to the SFTP server, you can upload the files:

1. Navigate to your files in the local side of the application.

2. Drag and drop the files to the "uploads" folder in the server side of the application. It should take only a few minutes to upload, except for very large files. If you receive a duplicate name error, rename your files and repeat this step.

   Make sure to drag your files to the folder, rather than trying to open it. You can't access the contents of the folder, so you can add files only from this view.

   Uploads folder