Agiloft Sub-processors
Agiloft utilizes these sub-processors, which may apply to a given knowledgebase depending on how it is hosted and configured.
Infrastructure sub-processors
| Sub-processor | Purpose | Applicable Services | Countries |
|---|---|---|---|
| Cologix, Inc. | Cologix, Inc. provides cloud platform infrastructure services to host Agiloft knowledgebases in the applicable country location. | All | United States |
| Amazon Web Services (AWS) | Amazon Web Services provides cloud platform infrastructure services to host Agiloft knowledgebases in the applicable country locations. | All | United States |
Sub-processors for specific features or functions
| Sub-processor | Purpose | Applicable Services | Countries |
|---|---|---|---|
| Adobe Sign | Customers can use an optional feature of Agiloft to send documents to be signed by the Adobe Sign e-signature service with envelopes provided by Agiloft. | Adobe Sign e-Signature | United States |
| Amazon Web Services (AWS) | Customers can use an optional AI feature of Agiloft to create custom machine learning models that process and extract information from documents. These custom models are stored on AWS and documents that require processing by these models are transferred to AWS. | Custom AI Models on AWS SageMaker | United States |
| Amazon Web Services (AWS) | Customers can use optional AI features including key term and clause extraction from image-based PDF documents. Image-based PDF documents are sent to the AWS Textract OCR API service for processing that returns extracted text from the image-based PDF. | AI Platform Cloud OCR Service | United States |
| Cognizer | Customers can use optional AI features including search query classification and key term and clause extraction from documents. Information that identifies customers and users are transferred to Cognizer to activate the optional service. Customer data used by these optional services are stored in Agiloft managed hosted services in AWS. | ConvoAI, with Genius™ powered by Cognizer | United States |
| Pendo.io, Inc. | Pendo.io, Inc. is a product analytics vendor that Agiloft uses to capture how users interact with the Agiloft platform, provide in-app guidance to Agiloft features and functionality, and solicit user feedback. Agiloft uses this information to analyze and improve the Agiloft platform. | All | United States |
| Workato | Customers can use an optional Integration Hub in Agiloft to create integrations with 400+ applications. The integration recipes and data transferred by the integration are processed by Workato. | Integration Hub | United States |