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The ITIL system provides all the functionality to manage a complex IT organization, including Service Request Management, Incident Management, Problem Management, Change Management, Configuration Management, Project Management, Contract Management, and more. Our goal has been to provide ready-to-go, out-of-the-box ITIL-compliant structures and process flows for managing IT services, while enabling complete extensibility to meet the needs of any particular organization.
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This guide is primarily intended to be used by admin users or system designers who need structural information about the ITIL knowledgebase KB in order to customize it.