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Role Name | Associated Group | Associated Team | Available to Group(s) | Uses Assigned License |
---|---|---|---|---|
1st Level Support | Base ServiceDesk | 1st Level Support Team | admin, Admin Import, Business Admin, Service Manager | Yes |
2nd Level Support | Base ServiceDesk | 2nd Level Support Team | admin, Admin Import, Business Admin, Service Manager | Yes |
admin | admin | Admin Team | admin | Yes |
Backup and Storage Team Member | Base ServiceDesk | Backup and Storage Team | admin, Admin Import, Business Admin | Yes |
Base Service Desk group only | Base ServiceDesk | admin, Admin Import, Business Admin | Yes | |
Business Admin | Business Admin | Admin Team | admin, Admin Import, Business Admin | Yes |
Change Advisory Board Member | Change Manager | Change Advisory Board | admin, Admin Import, Business Admin | Yes |
Change Approver | Approver | Change Approver Team | admin, Admin Import, Business Admin | Yes |
Change Manager | Change Manager | Change Management Team | admin, Admin Import, Business Admin | Yes |
Clause Library Manager | Business Admin | Clause Library Team | admin, Admin Import, Business Admin | Yes |
Compliance Team approver | Approver | Compliance Team | admin, Admin Import, Business Admin | Yes |
Configuration Manager | Configuration Manager | Configuration Management Team | admin, Admin Import, Business Admin | Yes |
Contract Creator | Contract Creator | Contract Creator Team | admin, Admin Import, Business Admin, Contract Manager | No |
Contract Manager | Contract Manager | Contract Management Team | admin, Admin Import, Business Admin | Yes |
Contract Owner | Contract Owner | Contract Owner Team | admin, Admin Import, Business Admin, Contract Manager | Yes |
Contract Requester | Contract Requester | Contract Creator Team | admin, Admin Import, Business Admin | Yes |
Custom Applications Service Desk Team | Base ServiceDesk | Custom Applications Team | admin, Admin Import, Business Admin, Change Manager, Service Manager | Yes |
Database Team | Base ServiceDesk | Database Team | admin, Admin Import, Business Admin, Configuration Manager, Service Manager | Yes |
Desktop Applications Team | Base ServiceDesk | Desktop Applications Team | admin, Admin Import, Business Admin, Configuration Manager, Service Manager | Yes |
Document Creator | Document Creator | Document Creator Team | admin, Admin Import, Business Admin, Document Manager | No |
Document Manager | Document Manager | Document Management Team | admin, Admin Import, Business Admin | Yes |
Document Reviewer | Document Reviewer | Document Reviewers Team | admin, Admin Import, Business Admin, Document Manager | Yes |
Evaluation Committee | Response Evaluator | Evaluation Committee Team | admin, Admin Import, Business Admin | Yes |
Facilities Team | Base ServiceDesk | Facilities Team | admin, Admin Import, Business Admin, Service Manager | Yes |
Finance approval team | Approver | Finance Team | admin, Admin Import, Business Admin | Yes |
HR Team | Base ServiceDesk | HR Team | admin, Admin Import, Business Admin | Yes |
Internal Customer for service desk | Internal Customer | Internal Customer Team | admin, Admin Import, Business Admin | No |
Internal Signer for contracts | Internal Customer | Internal Signer Team | admin, Admin Import, Business Admin | No |
IT Executive Board for change approvals | Approver | IT Executive Board | admin, Admin Import, Business Admin | Yes |
Legal Team Approver | Approver | Legal Team | admin, Admin Import, Business Admin | Yes |
Marketing Team | Marketing | Marketing Team | admin, Admin Import, Business Admin | Yes |
Network Operations Team | Base ServiceDesk | Network Operations Team | admin, Admin Import, Business Admin, Service Manager | Yes |
Project Manager | Project Manager | Project Manager Team | admin, Admin Import, Business Admin | Yes |
Purchasing Team | Procurement Group | Purchasing Team | admin, Admin Import, Business Admin | Yes |
QA Team | Base ServiceDesk | QA Team | admin, Admin Import, Business Admin | Yes |
Risk Approval team for contracts | Approver | Risk Team | admin, Admin Import, Business Admin | Yes |
Sourcing Event Requester | Sourcing Event Requester | Sourcing Event Requester Team | admin, Admin Import, Business Admin | Yes |
Sourcing Event Creator | Sourcing Event Creator | Sourcing Event Creator Team | admin, Admin Import, Business Admin | No |
Sourcing Event Manager | Sourcing Event Manager | Sourcing Event Manager Team | admin, Admin Import, Business Admin | Yes |
Sourcing Event Owner | Sourcing Event Owner | Sourcing Event Owner Team | admin, Admin Import, Business Admin | Yes |
Sales Person | Sales | Sales Team | admin, Admin Import, Business Admin | Yes |
Security Team | Base ServiceDesk | Security Team | admin, Admin Import, Business Admin | Yes |
Service Manager | Service Manager | Service Management Team | admin, Admin Import, Business Admin | Yes |
System Administrator | Base ServiceDesk | System Admin Team | admin, Admin Import, Business Admin | Yes |
Vendor Manager | Base ServiceDesk | Vendor Management Team | admin, Admin Import, Business Admin | Yes |