In our out-of-the-box setup, the EUI is configured primarily for users in the Guest, Internal Customer, Customer, Document Creator, and Contract Creator groups. The table below outlines the available functions and navigational tabs each user group sees when accessing the EUI.
Groups | Default EUI Tabs |
|---|---|
Guest | FAQs (Support Case) |
Internal Customer | FAQs (Helpdesk Case) |
Customer | FAQs (Support Case) |
Document Creator | FAQs (Documents) |
Contract Creator | Submit a Contract (new Contract) |
For more detailed information about working with the HTML-based end user interface, please review the End User Interface and related sections.