Use synonym dictionaries to help users find all the records they're looking for, even when the records use different terms or phrases. For example, you could add "GDPR" as a synonym of "General Data Protection Regulation" to make sure all relevant contracts show up in search results, or link "indemnification" with "limits of liability" so that users find all related records when they look for either term.
Synonym configuration has two parts: setting up dictionaries of synonyms in your system, and then helping users turn on synonyms in their searches.
Synonyms are stored in three dictionaries:
KBs created after March 2021 have default Legal and System dictionaries supplied by . You can still modify those dictionaries. |
Constructing a dictionary can be a sizable project, so you might want to start with the default dictionaries.
If your KB was created after March 2021, you might have Legal and System dictionaries installed by default. If your KB was created earlier, you can contact Support for help accessing the most recent dictionary lists.
In your KB:
To make updates in the system directly, return to Setup > System > Customize Synonym Dictionary, and open the relevant dictionary. Use Search to find the term you want to modify or delete, or use New to create additional synonym entries.
If you received the file directly from Support, and your KB doesn't have any terms in it, make your edits directly in the dictionary file you downloaded. When you finish, follow the Importing Dictionary Content steps in your normal KB to import the content.
Whether you're implementing synonyms for the first time or making adjustments later on, you occasionally need to modify the synonym dictionaries you use. Depending on the scope of the changes, you might import the content in big groups, or make small changes to one term at a time.
Each synonym can contain up to four words or 50 characters. |
Use the import option whenever you need to add a significant number of new terms, and you don't want to add them individually in the system. This is useful if you've made significant additions to the default dictionaries, or your KB doesn't have any default content and you need to upload an entire dictionary at once.
If you want to construct a dictionary independently, create the file so that each synonym set is contained on one line; that the synonyms in the set are separated by semicolons; and that each set is on its own line. |
To import synonyms:
If you need to make a change to just one term, or add just one or two, you can do it directly in the system.
You can also use the dictionary list to delete terms.
Include synonyms in a Quick Search by simply selecting the Synonym checkbox under the text search box.
Users can control which synonym dictionaries are used in the search, specific to the table they're searching.
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