offers a SOAP and RESTful API which can be used to perform common system tasks on records. SOAP Web Services are enabled per-knowledgebase in the setup menu, while REST services are on by default and are only restricted by group permissions and license types.
API access requires you to have an Enterprise or Web Service license. Although it is possible to start Web Services in the Setup menu, you will receive an error message if you attempt to access the APIs without the correct license. For more information on upgrading your license, see Licenses.
The SOAP/REST interface is most suited for online integration between systems, rather than processes that involve bulk synchronization. There are more suitable ways of synchronizing many records with . These include:
You can generate sample Web Services code in Java or .NET for any table by selecting Setup > Tables > (Edit Table) > API > Download <Java or .Net> Sample.
The downloaded file contains a set of table-specific code samples for each of the API functions.
You can also download embeddable HTML which creates a form with a Submit button that allows a defined user to create a record in the table. You can choose a user and a layout type to display the fields.
The REST/SOAP API is primarily used to access and modify table records. There is no way to use the API to modify additional system data, such as...
For system access to these elements, you can use the Database Interface.