Roles allow staff users to change a user's group and team, but restricts the staff user to only Roles they have permission to grant. (e.g. Business Admin cannot grant someone Admin access). Roles are associated with teams and groups, so adding or removing a role will also add or remove the user's group and team. Roles also have a flag, Uses Assigned License, which the Employee table links to and refreshes on a rule after every save.
Below are the default roles. You can delete or add more roles by going to the Roles Table.
Role Name | Associated Group | Associated Team | Uses Assigned License |
---|---|---|---|
Contract Manager | Contract Manager | Contract Management Team | Yes |
Change Approver | Approver | Change Approver Team | Yes |
Change Manager | Change Manager | Change Management Team | Yes |
Backup and Storage Team Member | Base ServiceDesk | Backup and Storage Team | Yes |
Change Advisory Board Member | Change Manager | Change Advisory Board | Yes |
Clause Library Manager | Business Admin | Clause Library Team | Yes |
Compliance Team approver | Approver | Compliance Team | Yes |
Configuration Manager | Configuration Manager | Configuration Management Team | Yes |
Contract Creator | Contract Creator | Contract Creator Team | No |
Contract Owner | Contract Owner | Contract Owner Team | Yes |
Custom Applications Service Desk Team | Base ServiceDesk | Custom Applications Team | Yes |
Database Team | Base ServiceDesk | Database Team | Yes |
Desktop Applications Team | Base ServiceDesk | Desktop Applications Team | Yes |
Document Creator | Document Creator | Document Creator Team | No |
Document Manager | Document Manager | Document Management Team | Yes |
Document Reviewer | Document Reviewer | Document Reviewers Team | Yes |
Facilities Team | Base ServiceDesk | Facilities Team | Yes |
Finance approval team | Approver | Finance Team | Yes |
HR Team | Base ServiceDesk | HR Team | Yes |
Internal Customer for service desk | Internal Customer | Internal Customer Team | No |
Internal Signer for contracts | Internal Customer | Internal Signer Team | No |
IT Executive Board for change approvals | Approver | IT Executive Board | Yes |
Legal Team Approver | Approver | Legal Team | Yes |
Marketing Team | Marketing | Marketing Team | Yes |
Network Operations Team | Base ServiceDesk | Network Operations Team | Yes |
Project Manager | Project Manager | Project Manager Team | Yes |
Purchasing Team | Procurement Group | Purchasing Team | Yes |
QA Team | Base ServiceDesk | QA Team | Yes |
Risk Approval team for contracts | Approver | Risk Team | Yes |
Sales Person | Sales | Sales Team | Yes |
Security Team | Base ServiceDesk | Security Team | Yes |
Service Manager | Service Manager | Service Management Team | Yes |
System Administrator | Base ServiceDesk | System Admin Team | Yes |
Vendor Manager | Base ServiceDesk | Vendor Management Team | Yes |
Business Admin | Business Admin | Admin Team | Yes |
Base Service Desk group only | Base ServiceDesk | Yes | |
1st Level Support | Base ServiceDesk | 1st Level Support Team | Yes |
2nd Level Support | Base ServiceDesk | 2nd Level Support Team | Yes |
admin | admin | Admin Team | Yes |