In the admin console, the Backup section at KB Management > Backup is where you can create backups of knowledgebases, and control the custom backup schedule for each KB. You can create KB export files by doing a manual backup.
This applies only to on-premise customers. Hosted customers do not need to configure backups.
.xml.tar.gz. To distinguish that it is an export file, the extension of
.ewis used in place of
To manually run a backup:
By default, the system runs backups on all KBs once a day at 11PM in the Admin Console time, also called server time. Note that you can override the default so that the system only runs backups on KBs in which someone has logged in within the last 24 hours using the Backup Active KBs Only global variable.
Select options for how often backups are overwritten. There are options for overwriting hourly, daily, weekly, monthly and yearly backups. The first backup at the beginning of each time period is considered by the system to be the anchor point for the system’s schedule of overwriting backups. For example, the term “hourly backup” refers to the first backup of the hour. The term “monthly backup” refers to the first backup of the month.
Select whether backups are created on weekends. If weekends are excluded from the backup schedule, backups created on Friday are considered to be one day old on the following Monday.
Select the backup behavior of attached files. The system default is to back up all attached files with every backup, however this may put undue strain on the system especially in KBs with large quantities of files depending on the frequency. Consider changing the default to weekly or even monthly if server load is a concern.