There are two categories of knowledgebase admins: Table Admins and System Admins. Table Admins are granted Administrative Access to specific Tables, so that departmental administrative Groups may administer the Tables they maintain, without access to the system Setup Menus or affecting the Permissions and Setup of tables outside the department’s domain. Administrator users belong to a group which has been granted admin privileges.
For example, you might want to give the Service Manager group the ability to modify the Service Requests table.
System Admin privileges grant access to the global Setup menu under the Setup gear in the top-right corner, as well as the setup menu for each individual table.
Table Admin access adds the Setup [Table] option to the navigation menu drop-down list.
This enables:
Creating business rules within that table, or rules that interact only with that table and another table to which the user has admin access
Creating subtables
Only System Admins may create new top-level tables. |
To perform admin functions that apply to all knowledgebases on a server, see Administrator Console.
You must have System Admin privileges to access the Groups wizard.
Administrators for specific tables have some limitations that don't apply to system admins.
Some types of rule actions, such as linked record actions and conversion actions, require access to both the source and target tables.
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Permissions for subtables are not differentiated from the parent tables. When admin access is granted for a top-level table, it is also granted for all of that table's subtables. Table administrators can create new subtables, but only System Admins can create new top-level tables.
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