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Administrator Console

The Admin Console provides access to high-level functions affecting all the knowledgebases on a specific server, including:

  • Creating or deleting KBs
  • Editing KB properties
  • Disabling KBs
  • Enabling debugging for a selected KB
  • Setting the default SMTP server
  • Creating a scheduled backup for each KB
  • Managing licensing for all KBs.

The Admin Console also provides access to sensitive security functions that are not accessible from within a particular KB, even to the admin group. Access to the Administrator Console is only available for on-premise customers or those with a dedicated server.

Log into the Admin Console

  1. Navigate to the login screen for the server
  2. Select Admin Console
  3. Enter your admin console credentials and click OK.

Admin Console Tabs

Below is a description of the functionality of each section of the Admin Console. More detailed information is available in the linked topics.

Setup Tabs

Tab NameFunctions
Knowledgebases
  • Create a KB from the default template at Setup > KnowledgeBases > New.
  • Copy an existing KB on the same server at Setup > KnowledgeBases > Copy.
  • Delete a KB.
  • Edit the table structure of a KB.
  • Disable a KB. This prevents users from logging in, and disables all actions including rules, background actions, emails, backup activities, and user sessions. Effectively, nothing runs and the KB is inactive.
License TabInstall licenses for a particular KB or for all KBs in your installation. Global licenses created in the Admin Console will be used when there are no KB-specific licenses available.
DebuggingTurn on debugging for specific functions, and specify how to save the debugging data.
Look and FeelUses the standard staff interface Look and Feel wizard to customize the appearance of the Admin Console.
SMTP (Email)Set the default SMTP server used for sending outbound email for all knowledgebases on the server.
SMSSet up an SMS account to send messages for either communication or two-factor authentication. The SMS screen allows you to make the account available for all KBs. This option will make the account name appear in the account list wherever SMS is used, although unauthorized users will not be able to view the account details in the KB.
Import

Import a KB from a local file on the server.

Importing a KB creates a new KB on the server, or will overwrite an existing KB with the same name.

Backup

Set a custom backup schedule for each knowledgebase. Specify where the backup files should be stored and how often to delete old backup files.

You can also backup the current state of the selected KB by navigating to Setup > Background and clicking Run Backup Now.

VariablesContains a set of variables that enable you to store values that can be used anywhere in the system. Variables that are defined in the Admin Console apply to all knowledgebases, but will be overridden if the same variable is configured in a KB.
Cache

Manage the server's cache by clearing it and browsing its contents. This can be useful for debugging.

PatchesManage system patches for each knowledgebase. You can review the changes in a patch, check the file integrity, apply the patch, and roll back changes if needed by clicking the Resurrect button.
SyncView and manage the existing sync processes and ESA connections.
Repair

Perform integrity checks on various aspects of the knowledgebases in a system, and perform automated fixes on them.

Mail daemons

The Mail Daemons tab is used to check the status of the email server and manage alerts and notification settings. 

In addition, you can clear mail queues by clicking Clear storage, and stop and start the mail processes.

Background services

Lists all background services and enables you to stop any or all of them.

Performance

Test system performance and generate server and KB metrics. See Performance Tuning for more details.

Broadcast

Send messages to all users in the Admin Console. Messages will appear in a pop-up when the users log into the KB.

Options

Set up Two-Factor Authentication for the Admin Console.

People Tab

The People tab enables you to manage Admin Console users. User settings in the Admin Console do not affect the system KBs. 

Options Tab

The Options tab contains the option to write reports to disk. 

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