The tables described below are used by several modules in the system to manage approvals and tasks, to provide a service catalogue used by the different request types, and to track time spent on requests or tasks.

Approvals can be incorporated into any other process table. By default, approvals are used within Contracts and Change Requests.

Tasks may be incorporated into other tables as well. By default, they are linked to Service Requests, Projects, Assets, Support Cases, Change Requests, and External Users.

Services define the service catalogue that is used by Service Requests, Change Requests, and Purchase Requests.

Time entries are incorporated into several of the default tables, including service requests, problems, change requests, incidents, tasks, projects, and so on.