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End User Interface

Users accessing the system through an unlimited End User license are taken to a customizable End User Interface (EUI), a simplified interface with considerably fewer options than the Power User Interface. The default EUI is HTML-based and can be modified through the out-of-the-box HTML templates provided in the EUI Templates table. For more details, see the EUI Templates Table later on in the Standard Knowledgebase Guide.

Access the EUI by selecting the End User radio button on the login page.

Select End User to log in to the customizable EUI.

As an admin user, Setup > End User FAQs is where you can define the FAQs interface for the End User Interface. By default, FAQs are filtered by records with a Published field value of Yes and are available for the Documents, Support Cases, and Helpdesk Cases tables.

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