General ITIL Overview
Which ITIL Standard?
Our ITIL out-of-the-box system is based on the standards and terminology defined in the ITIL 2011 Edition library.
What controls security and which items different users can see?
We have detailed documentation of our group permissions and how they work here.
Can fields be designated as mandatory?
Yes, any field may be made always required, never required, or conditionally required based on the value in another choice-based field. This option appears within the field setup wizard, on the Options tab:
Once fields have been designated as required, their display characteristic is defined globally.
The Required Fields window, located at Setup > Look and Feel > Required Fields Display, is a single page that allows you to define how the system displays required fields.
The options selected in the Required Fields window apply to all users, and can be defined separately for User-record fields and for Wizard fields.
Here you can choose:
- Whether to use an asterisk (*) to denote a required field
- Where to position the asterisk
- To use alternate text defined by the administrator with custom HTML
- The color of the required label