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| Note |
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If you need to run an analysis on a different time frame, or if your system is running a release earlier than 2019_01 r195525 dated after 08/01/2019, you can run the script manually from the command line if you have direct access to the server. Download the script here: performance_analysis.py. |
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- Check your hardware configuration to confirm that it follows
System Requirements for hardware.Companyname - Run a performance test through the Administrator Consoleto validate the hardware configurationthat the hardware meets Agiloft standards. The test takes about ten minutes and strongly impacts performance while it's running, so it is best performed outside of business hours. See Optimizing System Performance for additional details on this expected results of the performance test and more detail on other aspects of your system that can affect performance.
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Run
| Companyname |
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Jboss JBoss is the primary process for the
application. On Linux servers, the process appears as Companyname java. On Windows servers, it appears as ewjboss. Running diagnostics on the process and reviewing log files can help identify any performance issues.
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If a performance issue occurs while executing a particular set of steps in the interface, repeat the steps and take a Jboss JBoss thread dump at the same time. To take a thread dump, run the following command on the server as root or an administrator, substituting the directory where
is installed for [AGILOFT_HOME]:Companyname
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To perform a heap dump, run the following command on the server as root or an administrator, substituting the directory where
is installed for [AGILOFT_HOME]:Companyname
| Code Block |
|---|
[AGILOFT_HOME]/bin/ew-control -d hp or [AGILOFT_HOME]/bin/ew-control -d all (sometimes the -d hp option fails but -d all succeeds) |
Escalate an Issue
If the previous diagnostics do not reveal the cause of the performance issue, or if your system is hosted by
| Companyname |
|---|
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