Page History

...

Before you upgrade on a Windows server:

• Restart Open the command prompt as an Administrator and restart the

  Companyname

   services using the command prompt. This clears up any long-waiting threads in the application or database process that might affect the upgrade. Here is an example of the command to use: C:\Agiloft\bin\ew-control.exe -a restart
• Sign all other users out of that Windows server, aside from the user that runs the upgrade. This prevents other Windows users from interfering with the upgrade process, particularly while restarting services or accessing files and folders.

...

If you don't install every new version as it's released, you might need to upgrade to a minimum required version before proceeding to the current version of 

Companyname

. Review the list below and start by installing the earliest version of 

Companyname

 that you don't yet have. You might need to install multiple minimum versions before you can upgrade to the current version of 

Companyname

. For example, if you're running version 2016_02 and want to upgrade to 2019_02, you must first install the minimum required version 2017_01, then the next minimum required version 2019_01, then before finally upgrading to 2019_02.

Version 2019_01

If you're running a version of 

Companyname

 with a release date prior to 2019_01, you must upgrade to the 2019_01 release before installing a later version.

...