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  1. Download the 2017_01 installer package from https://www.agiloft.com/ewdownload/archive/2017_01/ and upgrade .

  2. Stop and disable the DHCP Client and Windows Event Log services, using the Services program or the Services tab of Task Manager. Make sure to disable them, not just stop them, so that they don't start running again during the upgrade.

  3. Upgrade your system to 2017_01.
  4. After the successful upgrade, upgrade to the next minimum version of
    Companyname
    , version 2019_01. You can enable the DHCP Client and Windows Event Log services at this point.

Online Update

The online update option is the simplest method.

  1. Stop and disable the DHCP Client and Windows Event Log services, using the Services program or the Services tab of Task Manager. Make sure to disable them, not just stop them, so that they don't start running again during the upgrade.

  2. Run the Setup Assistant in your installation directory and select Software Update from the main menu, then click Check for updates online. 
  4. Setup automatically checks for a new version of 
    Companyname
    . If a new version is available, the Setup Assistant downloads it and starts the update. 
  5. The user can monitor and set update options using the web interface.

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If you aren't installing

Companyname
 for the first time, you can update the software by simply downloading and installing the latest version. The latest official release of
Companyname
 can be found at https://www.agiloft.com/ewdownload/.

  1. Stop and disable the DHCP Client and Windows Event Log services, using the Services program or the Services tab of Task Manager. Make sure to disable them, not just stop them, so that they don't start running again during the upgrade.

  2. Run the downloaded installer. The installer detects an existing 
    Companyname
     instance and prompts the user about a possible update.
    The Setup installer screen, showing it has detected an existing installation and asking the user to continue with updating the existing version
  3. Confirm the selections on the Update Options screen. These options include whether to run a backup; whether to delete backup files after the update; and whether to preserve modified MySQL parameters. The update options are explained in more detail in Command Line Options. If you aren't familiar with the commands, be cautious in changing the default selections, particularly if you are working with a live system. 
  4. Follow the steps in the installer to complete the upgrade. 

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