Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

The SMTP section at Communications > SMTP controls the setup of the SMTP server used by a particular installation of 

. The Simple Mail Transfer Protocol (SMTP) server delivers outgoing mail. The server defined in the admin console becomes the default SMTP server used for sending outbound emails in every KB in the same 
 installation, or on the same server. Different SMTP servers can be configured for individual KBs through the power user interface.for outgoing mail from the admin console.

To configure the server:
  1. Specify the IP address or hostname of the SMTP server; for example, If the SMTP server is on the same machine as 
     the hostname will be localhost.
  2. Specify the port the server uses. The default is 25. For a SSL/TLS connection, the port is 465. For STARTTLS, the port number is 587.
  3. Enter authentication for the SMTP server. Not all SMTP servers require authentication. If this is the case, leave both the login and password fields blank.
  4. Optionally, enter a valid e-mail address for 
     to send a test e-mail. This step is not required but will confirm that the SMTP server is set up correctly.
  5. Select a default outbound email address . Each email generated manually or automatically within 
     may be configured to use its own outgoing email address. This field specifies the default outgoing address for all hosted KBsfor email messages sent from the admin console. The outbound address entered here does not have to be a valid address. 


The admin console controls only the server-wide default outbound address for the admin console itself. Configuration of inbound email addresses, MS Outlook integration, and other communications settings happens via the 

 power user interface.