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  1. CRM/Helpdesk/BPM - this offers a standard set of tables and features for most business purposes, that can be selected as required. For more information, see Standard System.
  2. ITIL/ITSM/BPM - this template is optimized for ITIL-compliant business environments. 

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If you are using the 

 Free Edition, fill out the form with your information and 
 will send you an email with licensing information. Both Free Edition and regular customer licenses must be installed after installation is complete. For more information, see Licensing.