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Choose Copy to create a copy of an existing KB on the same server. Copying creates a new KB using the original KB as a template. Copying KBs is useful to create a development or test copy of a KB to test changes and integrations, or if you need a new KB whose structures are more similar to an existing KB than the available defaults.
Select the Type of Copy
After adding a name and description, select the Type of Copy in the dialog.
- Copy Table Definitions Only – copy the table structures and fields, but not the records. (Default selection)
- Copy Tables and Contents – copy the structures and the records stored in the original KB.
When creating a copy for testing purposes, there is a danger that the copy may grab emails intended for the original knowledgebase. This may generate warning messages claiming that old issues have not been resolved. To prevent this, deselect the checkboxes for copying inbound email settings and copying rules.
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