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The admin console also provides access to sensitive security functions that are not accessible from within a particular KB, even to the admin group. Access to the administrator console is only available for on-premise customers or those with a dedicated server.

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Log into in to the Admin Console

  1. Navigate to the login screen for the server.
  2. Select Admin Console.
  3. Enter your admin console credentials and click OK.
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Admin Console Sections


  • Create a KB from the default template at KB Management > KnowledgeBases > New.
  • Copy an existing KB on the same server at KB Management > KnowledgeBases > Copy.
  • Delete a KB.
  • Edit the table structure of a KB.
  • Disable a KB. This prevents users from logging in, and disables all actions including rules, background actions, emails, backup activities, and user sessions. Effectively, nothing runs and the KB is inactive.

Import a KB from a local file on the server.

Importing a KB creates a new KB on the server, or will overwrite an existing KB with the same name.


Set a custom backup schedule for each knowledgebase. Specify where the backup files should be stored and how often to delete old backup files.

You can also backup the current state of the selected KB by navigating to KB Management > Backup and clicking Run Backup Now.

LicenseInstall licenses for a particular KB or for all KBs in your installation. Global licenses created in the admin console will be used when there are no KB-specific licenses available.

Perform integrity checks on various aspects of the knowledgebases in a system, and perform automated fixes on them.

PatchesManage system patches for each knowledgebase. You can review the changes in a patch, check the file integrity, apply the patch, and roll back changes if needed by clicking the Resurrect button.


The Debugging section consists of the following items: 

DebuggingTurn on debugging for specific functions, and specify how to save the debugging data.

Test system performance and generate server and KB metrics. See Performance Tuning for more details.

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Manage the server's cache by clearing it and browsing its contents. This can be useful for debugging.

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SyncView and manage the existing sync processes and ESA connections.


The General section consists of the following items: 

Background Services

Lists all background services and enables you to stop any or all of them.

Image RemovedBackground Services list, with each service listed on a row with a button to stop the serviceImage Added

VariablesContains a set of variables that enable you to store values that can be used anywhere in the system. Variables that are defined in the admin console apply to all knowledgebases, but will be overridden if the same variable is configured in a KB.
Look and FeelUses the standard power user interface Power User Interface Look and Feel wizard to customize the appearance of the admin console.
LocalizationUpload translation files to localize the system text to another language. Uploaded languages files will be available in all KBs. For more information, see Localization.
  • Set up Two-Factor Authentication for the admin console. For more information, see Two-Factor Authentication.
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  • Set the time zone for the admin console and knowledgebases. This is particularly useful for setting the appropriate Revindex Optimization Period to avoid table locks during business hours.

Contains the option to write reports to disk. For more information, see Reports Wizard.

Image RemovedAllows reports to be written directly to disk. If this is enabled, the Schedule tab of the Report wizard contains a "Write to disk" option.

Admin Console setting and the Report wizard setting it controlsImage Added



Mail Daemons

The Mail Daemons section is used to check the status of the email server and manage alerts and notification settings. 

In addition, you can clear mail queues by clicking Clear storage, and stop and start the mail processes.Image Removed


Send messages to all users in the admin console. Messages will appear in a pop-up when the users log into the KB.

SMTP (Email)Set the default SMTP server used for sending outbound email for all knowledgebases on the server.
SMSSet up an SMS account to send messages for either communication or two-factor authentication. The SMS screen allows you to make the account available for all KBs. This option will make the account name appear in the account list wherever SMS is used, although unauthorized users will not be able to view the account details in the KB.