Web Server

Web server settings are defined during initial installation, but can be changed later in the Web server section of the Setup menu. You may change all parameters related to external web server integration, as well as those for the built-in Apache Tomcat server. The input fields are described in more detail in the Database Server section of 

Companyname

 Setup. 

Service Control

The Service Control menu contains the settings for 

Companyname

 services. These include:

• How the system should handle stop and restarting the database or JBoss server, and which service should be affected when a start/stop/restart happens
• Memory dumps
• Broadcast messages
• Start/stop timeouts
• Duration of inactivity value for the broadcast message during the outage
• How to monitor the services

Software Update

For more information on updating to a newer version of 

Companyname

, see Upgrade Guide. 

Backup

The Backup window allows you to store all 

Companyname

 projects in platform-independent format in a default or chosen directory. These files may be stored as backups, moved to another computer for restoring, etc. 

Companyname

 services are unavailable during the backup process, which may be lengthy depending on the amount of data. For more information, see Set Up Knowledgebase Backups.

To create a backup...

1. Click Backup in the Setup Assistant.
2. Select a folder path - either the default, or a custom folder.
3. Click Perform backup.

Restore

The Restore window restores all projects stored in 

Companyname

 format from a default or chosen directory. If the user selects "Purge the database before KnowledgeBases are loaded", all existing projects are deleted before restoration runs. In this case, the admin console KB stored in the file admin.xml.ew should be present in the backup directory. If no database cleaning is performed before restoration, then to avoid overwriting the active admin console KB, admin.xml.ew should not be in the directory.