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  1. From the power user interface of the KB you want to transfer, go to Setup > Export.
  2. On the Destination tab, choose where to save the file:
    • For small KBs, you can choose Local hard drive. This makes it easy to upload the file in the next section.
    • For large KBs greater than 1 GB in size, save the file to the home or TMP directory on the server.
  3. On the Data Format tab, select the 
    Companyname
     format.
  4. On the Options tab, choose whether to disable the KB during the process. This can be helpful to prevent users from accessing the KB while the export is being processed.
  5. Choose whether how to remove handle file attachments. You can strip attachments entirely, or compress attachments into a .zip file. File attachments can significantly increase the size of the export file, especially for large KBs.
  6. Enter any comments you want to save with the export.
  7. Click Finish.
  8. If you saved the KB to the server, access the server now and move the file to the TMP directory on the target server. This requires server access.

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