Page tree

Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

This table tracks Time Entry records created by power users. Since users can create Time Entry records from any other table, Time Entry records can be related to all kinds of records. By default, it is related to the Support Case, Service Request, Change Request, Project, Incident, Problem, and Task tables, but can be integrated into any table where tracking employee time can be useful.


Use Case

Time Entry records are used to track employee labor for reporting; usually for billing or accounting purposes. 


Admins and members of the Marketing, Project Manager, and Sales groups can view and edit their own time entries. Marketing, Project Manager, Support Manager, Support Staff, and Sales groups may view, but not edit, all time entry records. No other groups have access to the table by default.


Time Entry records are owned by the user who creates the record. Specifically, they are owned by the user whose Name matches the Done By field.