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Technician Record Submission
Staff Power user members may also submit support cases on behalf of a customer, associating the customer with the case. If an internal staff power user creates a case, they may assign it directly to an individual or a team other than the Support Team and may set its starting status to Open, Assigned, or Closed.
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Workflow actions send these emails automatically, but staff users power users can override them if given permission to override workflow actions.
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