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Please review the differences listed above between this standard system and our specialized ITIL system to determine which starting point is better for suites your neededneeds. This system is not full blown a complete ITIL system and it does not offer include full SLA and OLA management. If you want need that functionality, you would do better to start we recommend starting from the ITIL template.
The general principal of the standard system setup is to point services that require no special approvals into the Service Request table and to point services that require approvals into the Change request table, keeping the workflows for each request type distinct and simple. Services such as New Employee Setup and Password Resets are therefore handled within Service Requests.
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