Users accessing the system through an unlimited End User license are taken to a customizable End User Interface (EUI), a simplified interface with considerably fewer options than the Staff Power User Interface. The default EUI is HTML-based and can be modified through the out-of-the-box HTML templates provided in the EUI Templates table. For more details, see the EUI Templates Table later in this collectionon in the Standard Knowledgebase Guide.
Access the EUI by selecting the End User Interface radio button on the login page.
As an admin user, Setup > End User InterfaceFAQs is where you can define the FAQ FAQs interface for the EUIEnd User Interface. By default, FAQs are filtered by records with a Published field value of Yes and are available for the Documents, Support Cases, and Helpdesk Cases tables, filtered to records in which the Published field is set to Yes.