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When a user enters the EUI, the default setup shows tables and links based on the their group membership. For example, users in the Customer group see links to the Support Cases they've submitted, which can be accessed on the Home tab and the View drop-down menu.
All internal users are automatically directed to the Power User Interface when logging in. Power users, also called Staff users, can be directed to the EUI by using a custom login page or by using the Preferred Interface field with SSO. As an admin user, Setup > End User FAQs is where you can define the FAQ interface for the End User Interface. By default, FAQs are filtered by records that have a Published field value of Yes and are available for the Documents, Support Cases, and Helpdesk Cases tables.
