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The customer sees a basic form to select the item desired from the items in the Catalog. Staff members Power users fulfilling the request will see additional information.
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The Choose an In Stock Configuration Item section allows the fulfilling staff member power user to select an existing Configuration Item from the CI table. The CIs available for selection are filtered to only in-stock Configuration Items that match the CI Type and CI Subtype and Catalog Item (if relevant) for this Item Requested. The CI fields link the Item Requested to a physical, tracked asset (CI) rather than just the template description (catalog Item). If they find a matching item, they see a button to assign that item to the user who requested it.
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