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For staff users, teams are used to identify the functional units to whom records may be assigned. You will want a staff team for each assignment group, sometimes called a Queue. Teams can be hierarchical, so you may set up a hierarchy such that you can send an email to a mid-level team and the members of its subteams will receive the email. Users have one primary team, which defines the look and feel they see and their default table views. They can be members of as many additional teams as needed, so they are CC'd on emails and included in the assignment list for items assignable to those teams.

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Teams Table

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The Teams table is a system table with some special hard-coded fields, such as the Working Hours and language fields, the team name, label, description, Team Leader, and some screen refresh options.

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Creating new teams and accessing all of their attributes is best done through clicking the Setup >  gear in the top-right corner > Access > Manage Teams screen. Editing just the custom fields and adding users may also be done through the Teams tab on the left toolbar.

A user's primary team defines the default date format shown to the user on all date and date/time field lookups.  The options allow a 24 or 12 hour clock and different ordering of month and days:Image Removed

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The default teams have been set up in the format shown above.  These options appear on the Formats tab of the team wizard and can be changed to your preferred format.  Unfortunately, there is currently no way to mass edit these values for all teams.

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