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  1. Download the 2019_01 installer package from https://www.agiloft.com/ewdownload/upgrade/ and upgrade your system to 2019_01.

    Note

    You cannot upgrade to version 2019_01 using the in-system Software Update option. You must download and run the installer package to upgrade to 2019_01.


  2. Disable the DHCP Client and Windows Event Log services, using the Services program or the Services tab of Task Manager. Make sure to disable them, not just stop them, so that they don't start running again during the upgrade.

  3. Upgrade your system to 2019_01.

  4. After the successful upgrade, upgrade to the current version of

    Companyname
    , releases 2019_02 and later. You can enable the DHCP Client and Windows Event Log services at this point.

Version 2017_01

If you're running a version of 

Companyname
 with a release date prior to 2017_01, you must upgrade to the 2017_01 release before installing a later version.

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