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  1. Access the EUI by logging in as an end user and selecting the End User interface radio button.
  2. Access the Legacy EUI from a Standard System KB login page by logging in as an end user and selecting the Staff interface power user interface radio button.
    Select End User to log in to the customizable EUI.

 
As an admin user, Setup > End User Interface is where you can define the FAQ interface for both the custom EUI and Legacy EUI. By default, FAQs are available for both the Support Cases and Helpdesk Cases tables, filtered to records in which the Published field is set to Yes.