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If a backup of the deleted KB was already taken, the backup is preserved. See Backup a Knowledgebase Knowledgebase for more information.

The system prevents the Admin KB from being deleted.

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ElementDescription

Edit tables from the admin console

The Edit Tables menu provides the same level of access to editing database tables as if the administrator is logged in to the Staff Interface. See Tables for more information.

Rename a knowledgebase

You can rename a KB through the admin console. Renaming can be useful for exporting to a server that may have a KB by the same name, or for marking KBs for retirement, but not deletion.

Reset user password

You can reset a user's password directly from the Admin Console. 

  • You must know the user's login. There is no lookup for logins when resetting passwords from the console.
  • Attempting to reset the password for a nonexistent user results in an error.
  • Restrictions on valid passwords for each user are controlled in the Staff administrator accounts in individual KBs.

Reset user properties

Resetting user properties will reset the cached information of that user’s session. None of the data in the KB is reset by this operation. This feature is used primarily to troubleshoot situations where users have cleared their browser cache but the GUI still displays incorrectly.

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