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End User Interface

End users – those using an end user license – access a special interface called the End User Interface (EUI). End users are a category of group on the Global tab of the Groups wizard, at Setup > Access > Manage Groups.

End users may be external customers or company employees. In a typical implementation, they are users who submit records or requests but do not work on them. 

The default setup covers a range of common users such as helpdesk and support applications, as well as contract and document management. 

The default EUI can be completely customized, and offers a way to provide your different groups of end users with their own completely distinct interface for Agiloft. You can reconstruct the screen layouts, provide your own style of toolbar and different options on the main page, as well as your own fonts, color scheme, logo, and buttons using standard HTML and CSS. Each group can have its own interface with a different home page and navigation options. Once these interfaces have been created you simply supply each group with an URL to log into their particular interface.

New installations of the default knowledgebase include the following example of a default portal:

These webpages are stored in the EUI Templates table. The administrator creates pages in HTML, DHTML, JavaScript and so on using any editor, and inserts macros where  Agiloftusing Apache Velocity template engine, should insert dynamic elements like tables, status messages, and records to open for editing. In addition to the HTML-based EUI,  Agiloft offers a Legacy EUI with limited functionality.

Members of end user groups access the system through the End User Interface. From there they can be permitted to:

  • Search, view and print FAQs
  • Submit new items in any table
  • Edit items defined as their own in any table
  • View items in any table and run and save simple and complex searches
  • Edit their user profile

Depending on your user account rights or specific setup, some of these features might not be available.

The End User Interface uses a responsive design that can be viewed on mobile devices as well as desktop browsers. 

Accessing the EUI

There are several ways to provide access to the EUI. For example, the standard knowledgebase list page allows you to select the interface type:

However it is most likely that end users will access the system through a web portal, or through some other indirect means such as a hotlink sent through an email. In these cases they will not need to choose the interface, and the system will automatically log them into the customized EUI interface, with a view of the tables and records based on their group profile.

For example, users in the Customer group will see links to the Support Cases they've submitted, which can be accessed from the Home tab and the drop-down View menu: